Refund policy

Returns

You can return any item within 14 days of the delivery date. This applies to all countries. To be accepted, the piece must be unworn, in its original condition and returned in its original packaging.

How to return an item
Email order@shogheli.com within 14 days of delivery with your order number and what you would like to return. We will reply with a return number (RMA) and the return address.
Send the parcel with the return number written on the outside. Parcels sent without a return number cannot be processed.
Return shipping is paid by the customer, and the original shipping cost is not refunded. We recommend a tracked service — we cannot be responsible for parcels lost on the way back to us.

Refunds

Once your return arrives and has been inspected, we refund the price of the item to your original payment method within 5 business days. Depending on your bank, it can take a few more days to appear on your statement.

Resizing and exchanges

Rings can be resized in our workshop: the first resize is free, every resize after that is US$20. Shipping in both directions is paid by the customer. For an exchange, return the piece as described above and place a new order.

Warranty and repairs

Every piece carries a lifetime warranty against manufacturing defects: if something fails because of how it was made, we repair or replace it free of charge and you only cover postage to us. Damage caused by wear, accidents or improper care is not covered, but we are happy to repair it for the cost of labour and materials. Please allow 2–4 weeks for any repair.

What cannot be returned

Custom, bespoke and engraved pieces
Discontinued items bought during a sale
Gift cards
Contact

Shoghelí, Yerevan, Armenia · hello@shogheli.com · +374 91 180388